We currently offer three speciality coffee bag blends: Italian Roast, Half Caff and Vanilla & Hazelnut. All blends are allergen-friendly, vegan and made with sustainably sourced Arabica. Just add hot water, brew to taste and enjoy.

Pop a coffee bag into your cup, add hot water and brew to your preference. No equipment, no mess — just great coffee.

You can buy Hands Down Coffee on our website or TikTok Shop. If you need to change an order, contact support@handsdowncoffee.com quickly — we can only amend it before it ships. We accept all major cards plus Apple Pay, Google Pay and Shop Pay.

Orders are dispatched fast, and delivery options/timings will show at checkout. You’ll get tracking as soon as your parcel ships. International orders may be subject to local customs checks or fees.

We ship to select countries worldwide. Delivery estimates vary by location and will appear at checkout. Any local taxes or duties (outside the EU) are the customer’s responsibility.

Our box is fully recyclable, sachets can be recycled at selected collection points, and our coffee bags are made from BioSpun™ (biodegradable and industrially compostable). We’re committed to improving our footprint as we grow.

If you ordered via TikTok Shop, all delivery and order support is handled by TikTok. Go to Your Orders in the TikTok app and tap the headset icon to contact their support team.

We can’t accept returns on coffee, but if something arrives damaged or incorrect, email support@handsdowncoffee.com and we’ll sort it quickly. Merch returns may be accepted - get in touch before sending anything back.

If your parcel shows “Delivered” but hasn’t arrived, check with neighbours or your building manager. If it appears lost or delayed, get in touch and we’ll investigate.

For wholesale enquiries, email hello@handsdowncoffee.com.

For partnerships, creators, affiliates and collabs, email partnerships@handsdowncoffee.com.